百达翡丽给全球零售商的邮件原文如是写道“ensure no Patek Philippe timepiece leaves your point of sale before it has been taken out of its brown cardboard box and had its plastic bag cut open. Indeed, these boxes were never meant to be given to your clients. Please hold on to them and destroy them.”(确保你处销售的百达翡丽手表在拆封棕色包装纸盒及塑料密封袋之前,不会出售给客人,并确保在把手表出售给客人的同时,把棕色包装纸盒及塑料密封袋销毁。)
此次百达翡丽对出售手表的棕色包装盒及塑料密封袋严格管理,严格执行,并在给零售商的通知中写到“All pieces found in a cardboard box or plastic bag after July 1st, 2017 will be view as a fault.”(在2017年7月1日后,所有发现带有百达翡丽包装纸盒及塑料密封袋的手表,都将视为违规)。